Frequently Asked Questions


Accelerator

Questions and answers related to the Access 1 Accelerator software.

The Access 1 accelerator accelerates your Internet access through proprietary lossless text and code compression, image compression, content caching and other network optimizations.

The amount of acceleration will vary but with Access 1 Accelerator you will notice a significantly faster experience when you visit web sites, send and receive email, and perform many other web-based activities. We have informally tested it on popular sites such as cnn, amazon.com, and sports illustrated and found it to be 5 times faster. Text-only sites were as much as 10 times faster.

The Access 1 Accelerator significantly speeds up web page access. To achieve this speed up, proprietary lossless compression is applied to text, html, xml, javascript and style sheets. Proprietary image compression is applied to gif images, jpeg images and Flash content.
Access 1 also accelerates email traffic (POP3 and SMTP)using lossless compression.
Access 1 does NOT speed up file downloads (over FTP or file sharing programs), streaming audio/video and HTTPS (secure web sites).

Access 1 Accelerator accelerates most text and graphics on web pages associated with typical web surfing. With Access 1 Accelerator you will notice a significantly faster experience when you visit web sites and send and receive your e-mail. Access 1 Accelerator will not currently accelerate file downloads such as music files, software, Windows updates, or streaming video or audio media. Also, the Access 1 Accelerator will not accelerate SSL (https) enabled websites such as online banking sites.

The Access 1 Accelerator offers the following value-added service in addition to speeding up your web and email usage:

Pop-Up Blocker - block annoying pop-up advertisements while surfing!
Banner-Ad Blocking - Stop the ads, and surf faster!
Integrated Diagnostic Support Tool

Windows 95b w/ Winsock2
Windows 98
Windows 98SE
Windows Millennium Edition (Windows ME)
Windows NT 4.0
Windows 2000
Windows XP
Windows Vista

Yes, however, due to the wide array of configuration options of the numerous personal firewalls Access 1 can not supply you with the instructions necessary to configure your firewall. Please refer to the manufacturers documentation for instructions on creating exceptions for your personal firewall.

The accelerator software when installed and running will be represented by an icon in your system tray (lower right hand corner of the screen by your clock). The accelerator icon resembles a globe and is green and brown in color. Alternatively, you should have an entry in your programs menu called "web accelerator".

You may download the software from our website. Click here to download the software.


Note: When prompted to either save or run the file left click save. Next, follow the accelerator installation tutorial which is located here.

The most common cause of this issue is when the username and/or password has been entered incorrectly in the accelerator settings. Your username must be entered in the following format:


Access 1 Users enter: yourusername@access1net.net


Netbypass Users enter: yourusername@netbypass.net


You can access the accelerator settings dialog screen by left clicking on the accelerator icon and left clicking settings. Next, click the connection tab (second tab from the left). Once, you have entered your credentials correctly restart your computer and reconnect to the Internet for the new credentials to take effect.

Billing

Questions and answers relating to Access 1 billing practices.

Yes. Monthly invoices will be generated and mailed out on the 18th day of each month. Your invoice will be due on the 1st of the following month and past due on the 5th.


Beginning January 1, 2008 Access 1 will be migrating to email invoicing. You will no longer receive a paper invoice after the December billing cycle.

All accounts that are past due on the fifth (5th) day of the month will be placed on hold. Those customers who wish to have their service re-established will be subject to a three ($3.00) dollar reconnection fee.

Dial up

Questions and answers relating to Access 1 dial up services.

V.92 modem technology allows the user to pause the internet connection and receive an incoming call. The amount of time you can place your Internet connection on hold while taking another call is 3.5 minutes. Your V.92 modem may include software that will warn you when the timeout time approaches, as well as to display call-waiting and caller-id info (requires call-waiting/caller-id service with your phone company).

You want to use local access numbers to avoid paying long distance charges. If an access number is in your local calling area, a modem will connect at a local call rate, just as if you were dialing the number via a phone.

The only way to be absolutely certain that an ISP access number is local to you is to contact your telephone service provider. Give them the access number and they will tell you if that number is included in your local calling plan or not.

The term V.92 relates to the new modem technology. Older modems are V.90, and can only connect at speeds up to 56 kilobits. With a V.92 modem, and a V.92 access number, you can connect to the Internet at speeds 200% faster than an older, V90 modem. Note that a V.92 modem does not have to use only V.92 access numbers.