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- General
- Dialup
- Accelerator
- Email
- Technical Support
- Billing
- Spam
Submit a question
General
- Is it easy to switch to Access 1?
Yes, there is a short tutorial on how to switch here
- Does Access1 sell my information?
Absolutely not. We have a very strict privacy policy to protect our customers and their information.
- Can I travel with my Access 1 account?
Yes, included with our setup software are access to thousands of numbers across the country.
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Dialup
- Why is it important to connect to the Internet with a local access number?
You want to use local access numbers to avoid paying long distance charges. If an access number is in your local calling area, a modem will connect at a local call rate, just as if you were dialing the number via a phone.
- How would I know for sure if an access number is local to me?
The only way to be absolutely certain that an ISP number is local to you is to contact your current local phone service provider. Give them the access number and they will tell you if that number is included in your local calling plan or not.
- Will I still be able to use my Instant Messaging program your services?
Yes. Many ISPs, such as AOL, have instant messaging programs built into them. As long as you have the AIM (AOL Instant Messanger) program installed and a user name for AIM, you will be able to use Instant messaging with any of our services.
- How do I cancel my current ISP?
America Online (AOL) Phone: 1-888-265-8008
CompuServe Phone only 1-800-848-8990
Earthlink Phone only 1-800-890-6356
Microsoft Network(MSN) Phone only 1-800-386-5550
Prodigy Phone only 1-800-213-0992
Worldnet (AT&T) Phone only 1-888-613-3064
Netzero Internet 1-866-841-1442
Surfbest Internet 1-207-439-5588
Copper Internet 1-(888)-336-3318
Joi Internet 1-866-468-6564
- I have a 56K modem, why cant I connect at 56K?
In reality, analog throughput is limited to a maximum of 53.333kbps per FCC regulations. Although 53.333kbps is the maximum speed, some operating systems may incorrectly report a higher speed.
The connection speed is very dependent on the phone line quality, the hardware/software, and environmental conditions. It can fluctuate.
To make sure you connect at the maximum speed, you can verify that you have the latest update on your software programs and modem drivers (check your hardware and software vendors web sites) and unplug any other equipment using the same phone line as your modem.
You should try different access numbers in your area (using a different path thru the phone network you might get a better connection). You should try again and see if you get a better speed at a different time (this may fluctuate during the day and over time).
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Accelerator
- Can I use Access 1 Accelerator with other browsers such as Opera or Mozilla?
Yes. Access 1 Accelerator works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5400" (without quotes). Consult your browser's documentation for additional information.
- Will Access 1 Accelerator speed up everything I do on the web?
Access 1 Accelerator accelerates most text and graphics on web pages associated with typical web surfing. With Access 1 Accelerator you will notice a significantly faster experience when you visit web sites and send and receive your e-mail. Access 1 Accelerator will not currently accelerate file downloads such as music files, software, Windows updates, or streaming video or audio media.
- How fast is Access 1 Accelerator?
The amount of acceleration will vary but with Access 1 Accelerator you will notice a significantly faster experience when you visit web sites, send and receive email, and perform many other web-based activities. We have informally tested it on popular sites such as cnn, amazon.com, and sports illustrated and found it to be 5 times faster. Text-only sites were as much as 10 times faster.
- How does Access 1 Accelerator work?
Access 1 accelerates your Internet access through proprietary lossless text and code compression, image compression, content caching and other network optimizations.
- Will I benefit from using Access 1 Accelerator?
If you visit websites (of course you do), you will experience a significant degree of acceleration using Access 1.
- Can I use Access 1 Accelerator with Netscape Navigator?
Start Netscape Navigator and browse as you normally would. Access 1 Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
- How do I use Internet Explorer with Access 1 Accelerator?
Start Internet Explorer and browse as you normally would. Access 1 Accelerator is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.
- Does Access 1 Accelerator speed up email?
Yes. Access 1 Accelerator can reduce the amount of time it takes to send and receive email. Access 1 Accelerator accelerates email transparently without any user intervention, so you can use your mail program exactly as you normally would. It is compatible with any POP3/SMTP client, including Outlook Express, Eudora and Netscape Mail. Email acceleration is disabled by default and you should enable it if you want faster e-mail.
- Does Access 1 Accelerator speed up my secure (HTTPS) transactions such as my web-banking?
Access 1 Accelerator does not accelerate secure transactions. Secure web sites will continue to work at normal speed by bypassing the acceleration component.
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Email
- Why do I get a relaying denied error when I try to send email?
In order to successfully send mail through Access 1 mail servers your email client must pass your username and password before email is sent. The following instructions will instruct you on how to configure Outlook Express.
1. Open Outlook Express.
2. Left click on Tools (top left of main Outlook Express window).
3. Left click on Accounts.
4. On the Internet Accounts window left click on the Mail tab.
You should see your mail.access1net.net mail account listed here.
5. Left click on your mail.access1net.net mail account to highlight it.
6. Left click the properties button.
7. From your mail account properties window left click on the Servers tab.
8. Make sure that the My Server Requires Authentication check box is checked.
9. Left click the settings button.
10. Make sure that the Using Same Settings as Incoming Server option is selected.
11. Left click OK.
12. Left click OK.
13. Left click Close.
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Billing
- Will I get a paper invoice in the mail?
Yes. Monthly invoices will be generated and mailed out on the 23rd day of each month. Your invoice will be due on the 1st of the following month and past due on the 5th.
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Spam
- How do I manage my spam settings?
You can manage your spam filter settings by clicking here.
Note: Click yes to accept the certificate.
Enter the first part of your email address for the login (the part before the "@" symbol) and your email password for the password.
- I keep getting a lot of emails with [SPAM] in the subject line. What does this mean?
In order to keep you from losing emails that might be incorrectly identified as SPAM (also referred to as a false positive) the SPAM filter will rewrite the subject line. By rewriting the subject line you can easily set up a rule in your email client to move all of these questionable messages to your junk mail folder. There is a short tutorial on configuring rules in Outlook Express on the support page.
If you elect to use our website to check your email you can log in here to set your SPAM settings (Note: Click yes to accept the security certificate). See the tutorial on the support page for details on configuring your SPAM filter settings.
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